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Shopping Information
How do I place an order?
Simply browse through our collections, customize your product if needed, and add it to your cart. Once you proceed to checkout, fill in your details and complete the payment. You’ll receive an order confirmation via email.
Do you ship across India?
Absolutely! We deliver to almost every location across India. Shipping charges vary depending on your region and will be automatically calculated at checkout before you place your order.
Do you offer international shipping?
Yes, we do ship internationally. Please Contact Us or message us on Whatsapp to place your order.
How long will it take to receive my order?
Each order is handcrafted with care. Typically, it takes 7–8 business days for delivery, depending on your location and customization level. You’ll receive tracking details once your order ships.
Can I customize my order?
Absolutely! Many of our pieces can be personalized with names, dates, or messages. Check the product description for available customization options — or contact us for special requests.
Is COD (Cash On Delivery) available ?
Cash on Delivery (COD) is not available for customized products.
More Infomation
What is your return or exchange policy?
We accept returns only for damaged or incorrect items. If your product arrives damaged, please contact us within 48 hours of delivery with photos and unboxing video for proof and we’ll arrange a replacement or refund. Please check our Returns, Refunds & Cancellation Policy
How can I track my order?
Once your order ships, you’ll receive an email with your tracking ID and tracking link.
You can also track it anytime through your account at lushheirloom.com/my-account/orders
Do you offer gift wrapping?
Yes! Add a gift wrap option is available for a beautifully packaged surprise, perfect for gifting your loved ones. Please select it while adding the product to the cart (optional).
Can I change or cancel my order?
You can reach us anytime through our Contact Us page, message us directly on WhatsApp at, or email us at help@lushheirloom.com
We usually respond within a few hours.
Are all products handmade?
Almost every LushHeirLoom product is handcrafted with care, attention, and artistry. Slight variations are natural and part of what makes each piece beautifully unique.
